2014 Link/OCL Limited Voluntary Recall

What’s Going On?

Tern is conducting a limited voluntary recall of select batches of Link frames manufactured between August 2011 and April 2012. Our first priority is the safety of people who ride our bikes. We have, therefore, decided to replace the frames on these bikes.

The purpose of this page is to submit your bike information to confirm if your bike is affected or not.

Models in this Recall

The recall is for select batches of bikes produced between August 2011 and April 2012. Models include:

  • Link D7i
  • Link D8
  • Link D24
  • Link P7i Coaster Brake
  • Link P7i V-Brake
  • Link P9
  • Link P24h
  • Link Uno

 

We've created a FAQ page to help explain what's going on. Click here for more information.

STEP 1: Check your Frame Number

If you own one of the above models, the first step is to check your bike’s Frame Number.

Your Frame Number is a unique 10-digit alphanumeric number (e.g. AI11334567) stamped underneath the bottom bracket.

3118

 

 

If your Frame Number begins with “AI”, your bike MAY be part of the recall and you should follow the steps below.

If your Frame Number does NOT begin with “AI”, then your bike is NOT part of this recall.

STEP 2: What to Do

If your Frame Number starts with “AI”, please STOP riding your bicycle and use the form below to submit the requested info, plus photos of your Service Tag Number and Frame Number.  We will pass your information to your local distributor who will contact you with more information on whether or not your bicycle is affected. 

>3119

By submitting this form, you give permission to Tern, its distributors and dealers to contact you regarding this recall.

Your Service Tag Number is an 8-digit alphanumeric number found below the QR Code located on the underside of the Down Tube.

Note: Service Tag Numbers do not contain the Latin letters “I” or “O”, but may include the letters “B”, “G”, “D”, “L” and “S”. Please be careful to distinguish these letters from numbers which may look similar.

If your bicycle does not have a Service Tag or Frame Number, please STOP riding your bicycle and contact your local authorized Tern dealer for more information.

The Frame Number is a 10-digit alphanumeric number located on the Bottom Bracket Tube. Please see Step 1 from above for more information.

Base Color/Accent Color (e.g. Black/Blue)

If you cannot get the Frame Number in one shot, please feel free to use the second upload option to upload your second photo.

Based on local requirements, Singaporean consumers are required to submit a copy of their invoice with invoice number clearly showing.