Hi
I just purchased a Tern and was told by the shop that I am to register the bike online for warranty purposes. How do I go about doing so? I can't seem to find any link.
Registration for Tern
November 26, 2011 - 9:28am
#1
Registration for Tern
December 8, 2011 - 9:02am
#3
I am also unable to register my Tern Link C7
December 8, 2011 - 1:15pm
#4
The Support section of the site is now up and you can register your bike here: http://www.ternbicycles.com/support/registration
Let us know if that doesn’t work for you.
December 9, 2011 - 6:40am
#5
Hi,
entered the code and received auto-reply the service tag is incorrect.
Code has CAP and numbers. Eg T#B#####
December 9, 2011 - 11:04am
#6
Hi, entered the code and received auto-reply the service tag is incorrect. Code has CAP and numbers. Eg T#B#####
Hi mcmschng,
You can use either capital or lower case letters with your registration. If you are still having troubles, please PM me and I can check with our service department to double check your service tag number.
Thanks for your patience.
Terry
December 14, 2011 - 2:57am
#7
Just tried. Unable. Service Tag - Txxxxxxx. Please confirm reason for this error message. Tq.
December 14, 2011 - 11:47pm
#8
Just tried. Unable. Service Tag - Txxxxxxx. Please confirm reason for this error message. Tq.
Hi mcmschng,
I changed your post so it does not show your service tag (Eventhough it was a wrong tag, it is better not to show it.)
I've already spoken to Amanda from our service team and she should be in touch with you.
Terry
March 1, 2012 - 8:20am
#9
Hi, I just got my Tern link C7 today. Tried inputing the code for the registration but the same error message (as mentioned above) appeared. Pls advise. Thanks!
March 2, 2012 - 4:26am
#10
Hi hamchimpiang,
Apologies for the inconvenience, our service member is going to PM you in a short while. As your service tag number is a unique combination code, which is considered a private info, it is advised that people write to us directly at ask.us@ternbicycles.com
Regards,
Amanda
April 11, 2012 - 11:32pm
#11
I am also unable to register my Tern Verge X10
April 21, 2012 - 10:20am
#12
Hi Amanda,
I am trying to register my new LINK D8 by using the tag number written on the bike.
The tag number is not recognized by the system.
Can you please help?
thanks!
April 22, 2012 - 10:29pm
#13
Hi Amanda,
I am trying to register my new LINK D8 by using the tag number written on the bike.
The tag number is not recognized by the system.
Can you please help?
thanks!
Hi gatos_inc,
I've sent you a PM.
Amanda
June 25, 2012 - 7:44pm
#14
hi, i just brought a x10 and wasn't able to register as well.
June 26, 2012 - 1:12am
#15
Hi messyhair70,
We have posted this as sticky on our FAQ forum. Would it be possible for you to provide us information about your bike?
http://www.ternbicycles.com/forum/registration-issues
The ff. information is needed:
1.Your bike model.
2.Service tag number – this is an 8-digit combination located below the QR code found under the down tube of the bike.
3.Frame number – this is a 10-digit combination starting with AM, AI or YJ stamped on the bottom bracket of the bike.
Please don’t post these information here, as they are unique and are considered as private info. Please send us the information via ask.us@ternbicycles.com or send me a PM. Thanks!
Amanda
Hi – the registration page should go up by next week at the latest. Thanks for your support and hope you are enjoying your bike.