Frame Replacement Notice
What’s Going On?
Tern is conducting a voluntary recall for a specific batch of S- and X-level Verge and Eclipse frames manufactured between September 2011 and March 2012. There have been isolated reports that the weld between the Main Tube and the OCL Joint may crack on affected frames, posing a fall hazard to the consumer. Tern’s first priority is the safety and satisfaction of its riders and, in an abundance of caution, has voluntarily decided to replace the frame on these bikes made during this period. The replacement program does not include any other models or styles of Tern brand bicycles. The purpose of this page is to help determine if your Tern bicycle is among those affected by this recall and to help you smoothly get a replacement for your affected frame.
Affected bike models are Verge S11i, X10, X20, X30h, and Eclipse S11i, produced between September 2011 and March 2012. If you own one of these models, you MUST check to see if your bike is affected with the easy process outlined below.
Check Your Frame Number
Please first check your Frame Number, which is stamped underneath the bottom bracket. If your Frame Number starts with AM1A or is in the series AM1102 through AM1207, your bike may be affected and you should proceed with the steps listed below.
If your Frame Number is not within this range, then your bike is not affected by this recall. However, if your Frame Number is within the above range, please stop riding your bicycle and follow these instructions.
- If you purchased your bicycle in the U.S. or Canada, please stop riding your bicycle and email firstname.lastname@example.org for more information.
- If you purchased your bicycle in Australia, please stop riding your bicycle and email email@example.com for more information.
- If you purchased your bicycle in the UK, please stop riding your bicycle and email firstname.lastname@example.org for more information.
- If you purchased your bicycle outside the the U.S., Canada, Australia and the UK, please click here.