General

Your Warranty Transfer Request is submitted

Wed, 07/30/2025 - 05:05
Thank you for your submission. Our team will review your application within 2–3 business days. If everything looks good, we’ll approve the transfer and send confirmation emails to both you and the buyer.If additional information or corrections are needed, we’ll reach out to you directly.
General

Tern Warranty Transfer

Wed, 07/30/2025 - 07:47
Tern bikes are built to last, and so is the support.Tern Warranty Transfer lets a current bike owner transfer any remaining warranty to a new buyer. It’s a trusted way to keep the bike protected, add resale value, and give the next rider peace of mind.How it WorksAs part of the resale process, the...
General

The GSD Activity Books

Tue, 11/02/2021 - 07:57
Hello, GSD rider! About a year ago, we saw ourselves stuck at home. For those of us with kids, that meant we were constantly trying to find stuff to keep them interested and entertained, and that's how the first GSD Activity Book was born. Kids are great. Unlike adults, they really know how...
General

Product alerts

Tue, 11/02/2021 - 07:57
Please use the links below to learn about our product alerts and frame replacement programs. 2014 Select batches of Link frames manufactured between August 2011 and April 2012 Click to read notice 2013 S- and X-level Verge and Eclipse frames manufactured between September 2011 and...
General

Press Photos

Wed, 01/20/2021 - 02:20
Product photos are available to members of the press by request. If you would like access to Tern product photos, please send an email with your first and last name, the name of the organization you work for and the reason you are requesting the photos to [email protected]. Use of...
General

Commercial Usage Warranty

Tue, 11/02/2021 - 07:57
Limited Warranty Mobility Holdings, Ltd. (hereinafter "Mobility") extends the following Limited Warranty, for bicycles used for commercial activities. During the applicable Limited Warranty periods described below, the covered components of the bicycles will be free of defect in manufacturing or...
General

Terms of Use

Wed, 01/20/2021 - 07:09
OVERVIEW This website is operated by Mobility Holdings, Limited. Throughout the site, the terms “we”, “us” and “our” refer to Mobility Holdings, Limited. Mobility Holdings, Limited offers this website, including all information, tools and services available from this site to you, the user,...
General

Tern Manufacturing Code of Conduct

Tue, 11/02/2021 - 07:56
The Tern Manufacturing Code of Conduct defines expectations and requirements for doing business with Tern Bicycles and Mobility Holdings, Limited. These standards are based on International Labour Organization (ILO) principles and international conventions on human, civil, political, and workers'...
Are E-Bikes Safe?
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Are E-Bikes Safe?

Fri, 11/28/2025 - 01:28
If you're interested in getting an e-bike, this is probably a question you have asked yourself. The short answer is yes, electric bikes are as safe as can be. Provided of course, safety has been a priority in each step from the design stage of the bike, to the moment your local bike shop does...
General

Tern Warranty Transfer: Seller’s Guide

Wed, 04/22/2026 - 03:41
Ready to transfer your warranty? This guide walks you through everything you need, from the documents to gather to the steps for submitting your transfer.Seller ChecklistGather the following information and documents before starting your warranty transfer.Note on Bike Registration: If you...