Tern Orox adventure cargo ebike crankset

Tern Orox Crankset Safety Check

If you notice any irregularities involving the crankset of your Orox S12 or Orox R14, it’s important to take action as soon as possible. To look after you and your bike, we’ve put the following solutions in place.

What Riders Need to Do

Please bring your Orox bike to your local Tern dealer. Your dealer will:

  • Inspect related components, including the lockring and cranks
  • Make any needed adjustments or replacements to keep you on the road

What Dealers Need to Do

Detailed instructions for issues related to the Orox transmission are available on the Service Announcements* page of our Support Site. Please review the announcement carefully and follow the steps provided to inspect and, if necessary, service affected bikes.

*Dealer access to the Support Site can be requested via the distributor.