Sign Up for Tern Care

Thank you for choosing Tern. Now that you're the proud owner of a Tern bike, we want to make sure you have the best experience possible. We've created Tern Care so we can keep you informed about your bike. By signing up, you'll:

Double your warranty from 5 to 10 years. To learn more about your warranty, please click here.

Get customized tips over the next few weeks.

How to Sign Up for Tern Care

Find Your Service Tag Number

The Service Tag Number is located under a QR code sticker that is usually found under the down tube or near the bottom bracket of the bike. Please see the highlighted area in the image.

Enter Service Tag Number. The Service Tag Number is an 8-character number that begins with T, and does not contain the Latin letters I and O.