General

Your Warranty Transfer Request is submitted

Wed, 07/30/2025 - 05:05
Thank you for your submission. Our team will review your application within 2–3 business days. If everything looks good, we’ll approve the transfer and send confirmation emails to both you and the buyer.If additional information or corrections are needed, we’ll reach out to you directly.
General

Tern Warranty Transfer

Wed, 07/30/2025 - 08:04
Tern bikes are built to last, and so is the support.Tern Warranty Transfer lets a current bike owner transfer any remaining warranty to a new buyer. It’s a trusted way to keep the bike protected, add resale value, and give the next rider peace of mind.How it WorksAs part of the resale process, the...
General

Press Photos

Wed, 01/20/2021 - 02:20
Product photos are available to members of the press by request. If you would like access to Tern product photos, please send an email with your first and last name, the name of the organization you work for and the reason you are requesting the photos to [email protected]. Use of...
General

Commercial Usage Warranty

Tue, 11/02/2021 - 07:57
Limited Warranty Mobility Holdings, Ltd. (hereinafter "Mobility") extends the following Limited Warranty, for bicycles used for commercial activities. During the applicable Limited Warranty periods described below, the covered components of the bicycles will be free of defect in manufacturing or...
General

Connect with Us on Social Media

Tue, 12/16/2025 - 03:23
Stay in the loop by following us on social media! Whether you’re new to eBikes, a seasoned family cargo bike rider, or a daily commuter looking to upgrade your ride, our feeds are filled with stories, new product launches, rider tips, and adventures from our amazing Tern community.Our Social Media...
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Terms of Use

Wed, 01/20/2021 - 07:09
Overview Welcome to ternbicycles.com. During your visit to or under your registration on ternbicycles.com, you agree to abide by and accept these conditions so please read them carefully. What we collect - We may collect the following information:...
Are E-Bikes Safe?
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Are E-Bikes Safe?

Fri, 11/28/2025 - 01:28
If you're interested in getting an e-bike, this is probably a question you have asked yourself. The short answer is yes, electric bikes are as safe as can be. Provided of course, safety has been a priority in each step from the design stage of the bike, to the moment your local bike shop does...
General

Tern Warranty Transfer: Seller’s Guide

Wed, 04/22/2026 - 03:41
Ready to transfer your warranty? This guide walks you through everything you need, from the documents to gather to the steps for submitting your transfer.Seller ChecklistGather the following information and documents before starting your warranty transfer.Note on Bike Registration: If you...
General

Tern Warranty Transfer: Buyer’s Guide

Wed, 04/22/2026 - 03:43
Here’s what you need to know to receive and continue the original warranty coverage after buying a used Tern bicycle.Warranty Transfer ProcessTo complete the transfer, the Seller must submit the following to Tern:Proof of a recent tune-up within 30 days of the sale of the bike (...
General

About 7-Year Support

Mon, 04/20/2026 - 05:56
At Tern, we believe in creating bikes that are built to last. For our customers these bikes are not just a ride, but a long-term investment in quality, reliability, and sustainability. And we’re willing to back that up with the promise that Tern bike owners can find replacement parts for key...