Skip to main content
 
  • Bikes
    • E-BIKES
      • Orox
      • Quick Haul Long
      • +1 Passenger HSD
      • NBD
      • Quick Haul
      • Folding Vektron
    • NON-ELECTRIC BIKES
      • +1 passenger Short Haul
    • FOLDING BIKES
      • Ultra compact BYB
      • Link
      • Node
    • BUYER'S GUIDE
      • E-Bike Buyer's Guide
      • Non-Electric Bike Buyer's Guide
    • ABOUT OUR BIKES
      • E-Bike Motors & Classification
      • Why We Use Bosch
      • 5 Advantages of Bosch E-Bikes
    • See All Bikes
  • Accessories
    • BY BIKES
      • GSD
      • HSD
      • NBD
      • Orox
      • Quick Haul
      • Quick Haul Long
      • Short Haul
      • Vektron
      • BYB
      • Link
      • Node
    • BY CATEGORY
      • Passenger Add-ons
      • Front Racks
      • Rear Racks
      • Bags & Baskets
      • Storage & Transport
      • Parts & Components
      • Extras
    • USING OUR BIKES
      • How to Carry Passengers
      • How to Carry Cargo
      • How to Carry Pets
    • COMPATIBILITY
      • Check Compatibility
    • See All Accessories
  • Find a Shop
  • Deep Dive
    • E-BIKE GUIDES
      • GSD
        • Gen 1
        • Gen 2
        • Gen 3
      • HSD
        • Gen 1
        • Gen 2
      • NBD
      • Orox
      • Quick Haul
      • Quick Haul Long
    • NON-ELECTRIC BIKE GUIDES
      • Short Haul
    • FOLDING BIKE GUIDES
      • BYB
    • ACCESSORIES GUIDES
      • Passengers and Pets
      • Cargo
      • Trailers
      • Comparison
      • Explainers
    • CHOOSING A BIKE
      • Electric
    • MORE INFO
      • Product Safety
      • Why E-Bikes & Cargo Bikes?
      • More from the Tern Team
    • Go to EXPLORE
  • Support
    • E-BIKES
      • GSD
      • HSD
      • NBD
      • Orox
      • Quick Haul
      • Quick Haul Long
      • Vektron
    • NON-ELECTRIC BIKES
      • Short Haul
    • FOLDING BIKES
      • BYB
      • Link
      • Node
    • ACCESSORIES
      • Passenger Add-ons
      • Front Racks
      • Rear Racks
      • Bags & Baskets
      • Storage & Transport
      • Parts & Components
      • Extras
    • Register Your Bike
    • Check Compatibility
    • Learn about Tern Care
    • Warranty Info
    • Go to SUPPORT

Mega Menu Navigation - Mobile

  • Bikes
    • E-BIKES
      • Orox
      • Quick Haul Long
      • HSD
      • NBD
      • Quick Haul
      • Vektron
    • NON-ELECTRIC BIKES
      • Short Haul
    • FOLDING BIKES
      • BYB
      • Link
      • Node
    • BUYER'S GUIDE
      • E-Bike Buyer's Guide
      • Non-Electric Bike Buyer's Guide
    • ABOUT OUR BIKES
      • E-Bike Motors & Classification
      • Why We Use Bosch
      • 5 Advantages of Bosch E-Bikes
    • See All Bikes
  • Accessories
    • BY BIKES
      • GSD
      • HSD
      • NBD
      • Orox
      • Quick Haul
      • Quick Haul Long
      • Short Haul
      • Vektron
      • BYB
      • Link
      • Node
    • BY CATEGORY
      • Passenger Add-ons
      • Front Racks
      • Rear Racks
      • Bags & Baskets
      • Storage & Transport
      • Parts & Components
      • Extras
    • USING OUR BIKES
      • How to Carry Passengers
      • How to Carry Cargo
      • How to Carry Pets
    • COMPATIBILITY
      • Check Compatibility
    • See All Accessories
  • Find a Shop
  • Deep Dive
    • E-BIKE GUIDES
      • GSD
        • Gen 1
        • Gen 2
        • Gen 3
      • HSD
        • Gen 1
        • Gen 2
      • NBD
      • Orox
      • Quick Haul
      • Quick Haul Long
    • NON-ELECTRIC BIKE GUIDES
      • Short Haul
    • FOLDING BIKE GUIDES
      • BYB
    • ACCESSORIES GUIDES
      • Passengers and Pets
      • Cargo
      • Trailers
      • Comparison
      • Explainers
    • CHOOSING A BIKE
      • Electric
    • MORE INFO
      • Product Safety
      • Why E-Bikes & Cargo Bikes?
      • More from the Tern Team
    • Go to EXPLORE
  • Support
    • E-BIKES
      • GSD
      • HSD
      • NBD
      • Orox
      • Quick Haul
      • Quick Haul Long
      • Vektron
    • NON-ELECTRIC BIKES
      • Short Haul
    • FOLDING BIKES
      • BYB
      • Link
      • Node
    • ACCESSORIES
      • Passenger Add-ons
      • Front Racks
      • Rear Racks
      • Bags & Baskets
      • Storage & Transport
      • Parts & Components
      • Extras
    • Register Your Bike
    • Check Compatibility
    • Learn about Tern Care
    • Warranty Info
    • Go to SUPPORT
  • Log in

User account menu

  • Log in

Breadcrumb

Home > Support

How can we help you?

Find your bike or accessory

E-Bikes

GSD
HSD
NBD
Orox
Quick Haul
Quick Haul Long
Vektron

Non-Electric Bikes

BYB
Castro
Link
Node
Short Haul

Accessories

Front Racks
Rear Racks
Passenger Seating
Bags & Baskets
Storage & Transport
Parts & Components
Extras

What kind of help do you need?

  • Learn about Tern Care
  • 7-year Support
  • Register Your Bike
  • Warranty Info
  • Check Compatibility

Still Need Help?

  • Contact Us
  • Join the Community
  • Find Your Dealer

Footer

  • BIKES
    • GSD
    • Orox
    • Quick Haul Long
    • HSD
    • NBD
    • Quick Haul
    • Short Haul
    • Vektron
    • Link
    • Node
  • ACCESSORIES
    • Front Racks
    • Rear Racks
    • Passenger Add-ons
    • Bags & Baskets
    • Storage & Transport
    • Parts & Components
    • Extras
  • DEALERS
    • Find a Dealer
    • Why Go to a Dealer?
  • SUPPORT CENTER
    • Tern Care
    • Bike Registration
    • Warranty
    • Check Compatibility
    • Contact Us
  • About Us
    • Newsroom
    • Give Back Program
    • Manufacturing Code of Conduct
    • Tern Business
  • COMMUNITIES
    • Official Facebook Groups
    • Tern GSD Group
    • Tern HSD Group
    • Tern NBD Group
    • Tern Orox Group
    • Tern Quick Haul Group
    • Tern Quick Haul Long Group
    • Tern Short Haul Group
    • Tern Riders' Club
© 2025 Tern is a trademark of Mobility Holdings, Ltd. All Rights Reserved.

Compliance Menu

  • Terms of Use
  • |
  • Privacy Policy
  • |
  • Consent manager
  • |
  • Manufacturing Code of Conduct
  • |
  • Patents
Country flag Global
 

Choose Your Location

Global

  • Global - English

Europe

  • Belgium - Français
  • Belgium - Dutch
  • Denmark - Dansk
  • Denmark - English
  • Finland - English
  • France - Français
  • Germany - Deutsch
  • Greece - Ελληνικά
  • Hungary - Magyar
  • Italy - Italiano
  • Luxembourg - Deutsch
  • Netherlands - Dutch
  • Norway - Norsk
  • Poland - Polski
  • Sweden - Svenska
  • Switzerland - Deutsch
  • Switzerland - Français
  • United Kingdom - English

Americas

  • Argentina - Español
  • Canada - English
  • Canada - Français
  • Mexico - Español
  • Paraguay - Español
  • Peru - Español
  • United States - English
  • Uruguay - Español

Asia Pacific

  • Australia - English
  • Hong Kong - 繁體中文
  • Japan - 日本語
  • Korea - 한국어
  • Malaysia - English
  • New Zealand - English
  • Philippines - English
  • Singapore - English
  • Taiwan - 繁體中文
  • Thailand - English