742 Results
General
Your Warranty Transfer Request is submitted
Thank you for your submission. Our team will review your application within 2–3 business days. If everything looks good, we’ll approve the transfer and send confirmation emails to both you and the buyer.If additional information or corrections are needed, we’ll reach out to you directly.
General
Tern Warranty Transfer
Tern bikes are built to last, and so is the support.Tern Warranty Transfer lets a current bike owner transfer any remaining warranty to a new buyer. It’s a trusted way to keep the bike protected, add resale value, and give the next rider peace of mind.How it WorksAs part of the resale process, the...
Support > Solutions
How to Use the Battery Retaining Strap to Secure the Rear Orox Battery
There is a potential issue of Bosch PowerPack Frame batteries that may cause them to come loose at certain mounting angles. This issue stems from the interaction between the Bosch PowerPack Frame battery, a third-party battery lock, and the battery’s mounting angle on the bike frame. It is...
Support > Solutions
How to Secure Your Tern Bike’s Kickstand Feet
As a Tern bike rider, you may have experienced issues with your bike’s kickstand (lockstand) feet rotating, even when they are fully secured. You can solve this problem by using Loctite 638, a type of adhesive.Which Tern bike kickstands are affected by this issue?A small number of kickstands with...
Support > Solutions
How to Secure Cables on Tern Bikes With the Combo Mount When Using a Front Rack
When installing a front rack like the Transporteur Rack or Hauler Rack on your Tern bike’s Combo Mount, you’ll want to ensure all of the bike cables are properly secured so they don’t get caught or rub against other parts during steering. If you notice a cable rubbing or getting caught on the rack...
General
Careers
We build bikes that make it easier and more enjoyable to swap car trips for bike rides.Biking isn’t just our job; it’s how we live. We create electric, cargo, and folding bikes that help people replace car trips with bike rides for commuting, errands, or staying active.We're driven to keep...
Support > Solutions
How to Build the Clubhouse Fort on the GSD Gen 3
This article only covers the GSD Gen 3 electric cargo bike. To build the Clubhouse Fort on the GSD Gen 2, click here. If you have a Quick Haul Long, click here.What do I need to build the Clubhouse Fort?The Clubhouse Fort weather canopy...
Support > Solutions
Tern GSD Gen 3 Atlas Lockstand Troubleshooting
As a GSD rider, you may have experienced issues with your Atlas Lockstand (also called a kickstand) not engaging properly. This often has to do with the lock latch inside the mechanism. To help you solve this problem, we’ve got you covered with the following instructions.Part 1: Adjusting the Atlas...