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Support > Solutions
How to Get a Replacement Battery Key for Your Tern eBike
Each Tern electric bike has a unique set of keys used to unlock the Bosch battery. If your bike has an ABUS or AXA frame lock, that lock will use the same key as the Bosch battery. See what extra precautions you can take in case you ever lose your key, and what to do if you need a key replacement....
Support > Getting Started
Tern GSD Gen 3 Family Cargo Bike with the Bosch Smart System: The Basics
This article only refers to Tern GSD Gen 3 electric cargo bikes with the Bosch Smart System. If you have a GSD Gen 3 with the Bosch eBike System 2, click here.Thank you for choosing Tern, and congratulations on your new GSD cargo bike! We’re happy to support you...
Support > Solutions
Tern Orox Crankset Safety Check
If you notice any irregularities involving the crankset of your Orox S12 or Orox R14, it’s important to take action as soon as possible. To look after you and your bike, we’ve put the following solutions in place.What Riders Need to DoPlease bring your Orox bike to your local Tern dealer. Your...
Support > Getting Started
Tern Vektron Gen 4 Folding eBike with the Bosch Smart System: The Basics
This article only refers to Vektron Gen 4 models with the Bosch Smart System. Click here if you have a Vektron Gen 4 with the Bosch eBike System 2.Thank you for choosing Tern, and congratulations on your all-new Vektron folding electric bike! We look forward to joining...
Support > Getting Started
Tern Vektron Gen 4 Folding Electric Bike with Bosch eBike System 2: The Basics
This article refers to Vektron Gen 4 folding ebikes with the Bosch eBike System 2. Click here if you have a Vektron Gen 4 with the Bosch Smart System.Thank you for choosing Tern, and congratulations on your all-new Vektron! We're excited to join you on your many journeys...