General

Tern Warranty Transfer

Wed, 07/30/2025 - 07:06
Tern bikes are built to last, and so is the support.Tern Warranty Transfer lets a current bike owner transfer any remaining warranty to a new buyer. It’s a trusted way to keep the bike protected, add resale value, and give the next rider peace of mind.How it WorksAs part of the resale process, the...
General

Terms of Use

Wed, 01/20/2021 - 07:09
OVERVIEW This website is operated by Mobility Holdings, Limited. Throughout the site, the terms “we”, “us” and “our” refer to Mobility Holdings, Limited. Mobility Holdings, Limited offers this website, including all information, tools and services available from this site to you, the user,...
General

Your warranty transfer request has been submitted.

Wed, 07/30/2025 - 05:05
Thank you for your submission. Our team will review your application within 2–3 working days. If everything looks good, we’ll approve the transfer and send confirmation emails to both you and the buyer.If any additional information or corrections are needed, we’ll contact you directly.
General

Press Photos

Wed, 01/20/2021 - 02:20
Product photos are available to members of the press by request. If you would like access to Tern product photos, please send an email with your first and last name, the name of the organization you work for and the reason you are requesting the photos to [email protected]. Use of...
General

Atlas Upgrade Program

Tue, 03/02/2021 - 06:58
We've put together a plan that will make it easier for current GSD owners to get the Atlas. Here's all you need to know. What The Atlas is a new kickstand that was designed for the GSD. We're always listening to your feedback, so we've developed a kickstand that is more durable, more...
Lockstand Protector - photo
Support > Solutions

How to Install the Tern GSD Lockstand Protector Gen 1

Wed, 01/07/2026 - 04:31
Have you experienced issues with your Atlas Lockstand? There may be a simple fix. When dirt, pebbles, salt, and other road debris find their way into the Lockstand’s small moving parts, they can prevent proper functioning. For example, debris can get stuck in the locking mechanism and...
General

Commercial Usage Warranty

Tue, 11/02/2021 - 07:57
Limited Warranty Mobility Holdings, Ltd. (hereinafter "Mobility") extends the following Limited Warranty, for bicycles used for commercial activities. During the applicable Limited Warranty periods described below, the covered components of the bicycles will be free of defect in manufacturing or...
General

Frame Replacement Notice

Tue, 08/12/2025 - 15:47
What's Going On? Tern is conducting a voluntary recall for a specific batch of S- and X-level Verge and Eclipse frames manufactured between September 2011 and March 2012. There have been isolated reports that the weld between the Main Tube and the OCL Joint may crack on affected...
Clubhouse Fort: What it is and How to Build it
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Clubhouse Fort: What it is and How to Build it

Tue, 04/30/2024 - 11:09
This article refers to GSD Gen 2 bikes.No matter how convenient carrying kids on the GSD may be, we know the weather is a huge wildcard. After all, no one wants their little ones to experience discomfort while riding (and we’re pretty sure you don’t want to experience their complaining,...
Tern E-Bike Buyer’s Guide
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Tern E-Bike Buyer’s Guide for Beginners

Fri, 06/20/2025 - 01:41
If you are new to e-bikes, you might be unsure how to pick one. It just so happens that here at Tern, we have e-bikes for you that are all comfy, can carry a variety of items, and are shareable with friends and family.We completely understand the excitement of getting a new bike (yay!), but let’s...
General

Connect with Us on Social Media

Tue, 12/16/2025 - 03:37
Stay in the loop by following us on social media! Whether you’re new to eBikes, a seasoned family cargo bike rider, or a daily commuter looking to upgrade your ride, our feeds are filled with stories, new product launches, rider tips, and adventures from our amazing Tern community.Our Social Media...